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Refund Policy

Last updated 12 November 2026. This document is a template that has not yet been reviewed by a lawyer.

This policy explains when you can get your money back for an md2sign subscription. md2sign is operated by Jason Lloyd Law (sole trader), a sole trader in Queensland, Australia. Our payments are processed by Paddle.com, who act as our reseller and merchant of record, so refunds are issued by Paddle to your original payment method.

1. Summary

  • Haven't had a document signed yet? You can get a full refund of your most recent payment if you ask within 14 days of being charged.
  • Has someone signed a document you sent? Then you've used the service for that billing period, and that payment isn't refundable. You can cancel at any time to stop future charges.
  • Your rights under consumer law always apply, whatever this policy says (see section 5).

2. Full refund when the service hasn't been used

We'll refund a subscription payment in full if both of these are true:

  1. you ask within 14 days of the date you were charged; and
  2. no recipient has signed any document sent from your account since that charge.

Sending a document, test sends to yourself, drafts, previews and API or MCP calls don't count as use. A document counts as used as soon as at least one recipient signs it, even if other recipients haven't signed yet, or the document was later voided or declined.

When we refund a payment, the subscription it paid for is cancelled straight away and your plan's signature requests for that period end.

3. When we don't give refunds

  • A document has been signed. Once a recipient has signed a document in a billing period, we've provided the service you paid for: we've sent the emails, collected the signature, and sealed and stored the evidence. That period's payment isn't refundable.
  • Part-used periods. We don't give partial or pro-rata refunds for the rest of a month you've started using, or for signature requests you didn't use. Unused requests don't roll over.
  • Earlier billing periods. We only refund a payment within 14 days of it being taken. Older payments aren't refundable unless the law requires it.
  • Breach of our terms. If we suspend or close an account for spam, fraud or other misuse described in our Terms of Service, we don't refund the current period.

4. Cancelling and changing plans

  • You can cancel at any time from Billing in your dashboard. Cancelling stops the next renewal. You keep your plan until the end of the period you've paid for, and you won't be charged again.
  • If you switch between Starter and Pro, Paddle works out the difference for the rest of the current month and adds it to, or takes it off, your next bill. You don't need to ask for a refund when you change plans.
  • Cancelling doesn't delete your account. Your completed documents stay downloadable and verifiable.

5. Your rights under consumer law

Nothing in this policy limits rights that can't lawfully be excluded. That includes your rights under the Australian Consumer Law: if the service has a major failure, you can choose to cancel and get a refund for the unused portion, or get compensation for the drop in value. It also includes any statutory right of withdrawal you have as a consumer in the UK, EU or other countries, as set out in Paddle's refund policy. Paddle may also give refunds at its own discretion under its buyer terms.

6. How to ask for a refund

  1. Email [email protected] from the email address on your md2sign account. Tell us the date of the payment, or include your Paddle receipt or order number. You can also use the support link on your Paddle receipt, or go to paddle.net.
  2. We'll check your account against this policy and reply within 3 business days.
  3. Approved refunds are issued by Paddle to your original payment method. Your bank or card provider may take 5–10 business days to show it.

Please contact us before disputing a charge with your bank. We can usually resolve billing problems faster that way, and a chargeback may suspend your account while it's investigated.

7. Changes to this policy

We may update this policy. The version shown on this page when you made a payment is the one that applies to that payment.